Click Edit for the ticketing connection that you want to edit.When you are done creating all of the necessary rules, click Save to exit from the ticketing wizard.Įditing a ticketing connection for Remediation Projects.Click on the +New Rule button to create additional rules. If no rule is matched, the incident is assigned to the Default Assignee. Every ticket is assigned based on the first rule whose asset filter conditions are satisfied. The list of rules is ordered by preference. If you omit the delete issues permission, the test ticket that is created when you save field mapping to check your permissions for your selected project cannot be deleted through ticketing integration but can be deleted in JIRA.Ĭlick Next to continue to the Assignment Rules page.Ĭomplete the Assignment Rules page to create rules for assigning automatically generated tickets to your team based on factors like the ownership of assets and expertise of the assignees. Click Next to continue to the Ticketing Project and Field Mapping page. The available Issue Types are based on the Project Name that you select. The ticketing template wizard has three pages:Ĭomplete the Ticketing Connection page to select the Jira project for automated ticketing and the type of work item that you want to create, e.g Task. The ticketing template wizard opens to the Ticketing Connection page. Verify that you have the necessary permissions in your AWS account and.
Before installing the AWS Service Management Connector for Jira Service Management, you need an AWS account and an Atlassian instance with Jira Service Management pre-installed.
Aws jira ticket creator verification#
The status mapped to Awaiting Verification field is “Done,” while the status mapped to the Will Not Fix field is “In Progress.” If the status of Ticket A is set to “Done,” and the status of Ticket B is set to “Canceled,” then the remediation solution status is set to “Awaiting verification,” because an employee needs to verify the status of Ticket A. For more information, see AWS Service Catalog for Jira Service Management Cloud. If a remediation solution has multiple tickets with different solution statuses, tickets with “Awaiting verification” status will be prioritized first.įor example, imagine that a remediation solution has 2 tickets, A and B. Changing the status of a Jira ticket can change the status of a remediation solution, but changing the solution status will not change a Jira ticket's status.
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